Closed deals, fraud takedowns, dispute outcomes, and the SLA dashboard — published. The credibility gap regional marketplaces all share, closed by visibility.
Median match-to-first-reply, by persona. Updated weekly from the outcome graph. The refund clause is in the standard Pro agreement — no separate add-on.
| Persona | Pledge | Target | Actual (last 30d) | If missed |
|---|---|---|---|---|
| Founder · Pro | First verified-counterpart reply | < 8h median | 6h 12m | Pro fees refunded if missed |
| Investor · Pro | Curated match arrival | < 24h | 14h 04m | Pro fees refunded if missed |
| Service Provider · Pro | RFP routing | < 4h from publish | 2h 51m | Pro fees refunded if missed |
| Concierge engagement | Curated shortlist | < 72h | 49h | 50% concierge fee credit |
Netlify Blobs latency in eu-central-1 caused slow document loads. No data loss; sessions auto-recovered.
A name-collision with a sanctioned individual blocked a verified supplier for 14h. Engine retrained.
AI Gateway upstream timeout produced fallback skepticism reports for 9 minutes. No incorrect output.
Most disputes turn on milestone scope; suppliers prevail when scope is captured at signing.
Buyers prevail when documentation is incomplete or the supplier missed an explicit deliverable.
Both sides agree to amend the milestone schedule. The escrow agent re-issues the release order.
DIFC, ADGM, SAMA, CBUAE, and CMA reporting calibrated to the same primitives the marketplace runs on — verifications, escrow rails, and explainability logs.